At Cheeky Chimps, we are committed to maintaining the trust and confidence of visitors to our web site and subscribers to our newsletter. Here you’ll find information on how we treat data that we collect from visitors to our website, when someone submits a form or subscribes to our newsletter.
Visitors to our Website
When someone visits cheekychimps.co.uk we use third party software, Matomo, hosted by SiteE@se, our web developer, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is anonymised and processed in a way which does not identify anyone. We do not make, and do not allow SiteE@se to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on our website in the Cookies Policy below. Please also see the SiteE@se privacy notice.
If we do need to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Newsletter Sign Up
As part of the registration process for our e-newsletter, we collect subscriber names and email addresses. We use that information for a couple of reasons: to tell you about things you’ve asked us to tell you about, e.g. special offers and events; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use ACYMailing software on our website, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
You can unsubscribe to newsletter mailings at any time by clicking the unsubscribe link at the bottom of any of our emails, using the unsubscribe option in the bottom panel of every page on our website or by emailing our data protection officer Dawn Williams
Using Our Contact Form
To make it easy for visitors to email us we have a contact form on our website. Through this we receive visitor names and email addresses. We use that information to respond to requests, queries and comments that visitors may make. This information is not stored on the website. It is sent in standard email format to an authorised member of staff and processed using standard email software such as Outlook.
Leaving Us a Review
Making a Party Booking
When you make a party booking we collect your name, email address, telephone number and child's name. We use this information to work with you to provide an excellent party experience for your child. The information is sent to us via email with a copy to you and is also stored in a database on our website. It is deleted from that database when the party has either taken place or is cancelled.
Links to Other Websites
Access to Your Personal Information
Changes to this Privacy Notice
We keep our privacy notice under regular review. The date of the last update will be displayed near the top of the page.
We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
Cookies used on the website
A list of all the cookies used on the Website by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.
These cookies collect anonymous information on the pages visited. By using our website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works. If you wish to opt out of receiving these cookies you can do so here
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Third party cookies
These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.
For example, if you choose to ‘share’ content through Twitter or other social networks you might be sent cookies from these websites. We don't control the setting of these cookies, so please check those websites for more information about their cookies and how to manage them.